Returns & Warranty

GUARANTEE

Roots Hockey B.V. does his best to deliver only quality products. Despite our care and attention it could happen that an article from the factory already contains an error.

If you think that your product has a manufacturing defect:
-Please send an email to: info@roots-hockey.com with the subject “guarantee application”.
-Put your name, order number, a clear description and pictures of the manufacturing defect in the mail.
-Our experts will access your request. You will receive instructions in your email on the further handling.

What are manufacturing defects:
These are defects to a product which do not arise from:
-incorrect use, wear,-no-or bad maintenance.
On consumer goods such as clothing and bags the guarantee term is 3 months.

The receipt date applies as effective date of the warranty.

If the warranty request is accepted you will receive a product for replacement. If the product is not in stock or we can supply a suitable solution will be sought in consultation. If a warranty request is not approved we will not automatically return the item. Would you still return the article retrieved, then are the shipping costs for your own account.

Guaranteed conditions related to hockey sticks:
Guaranteed conditions related to hockey sticks. The warranty period on senior sticks is 3 months. On stick fractures is only guaranteed if there is a manufacturing defect.
On youth hockey sticks and indoor sticks no guarantee is given.
The warranty on sticks is void if:
– The stick is not properly maintained.
– Wear there arguably is out of the battle area, as e.g. wear or breakage after the execution of the Argentine backhand and/or forehand stroke (flatsen).
– Defects arise as a result of wrong or unauthorized use (fracture against the battle is regarded as misuse in direction).
– The hook is worn down by natural wear and tear.

Notice: it is not unusual for hockey players who work out several times a week and play a match 2 or more sticks per season wear out. The curl can wear out by sand fields. Hockey is a contact sport which sticks heavy handed against each other, there is maintained or cases, etc.